{"id":292,"date":"2021-08-26T19:18:15","date_gmt":"2021-08-26T19:18:15","guid":{"rendered":"https:\/\/experience.colemanfurniture.com\/hgs\/?page_id=292"},"modified":"2022-03-24T14:17:57","modified_gmt":"2022-03-24T14:17:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/experience.colemanfurniture.com\/hgs\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Why should I order from Home Gallery Stores?<\/span><\/p>\r\n

Today, consumers have no shortage of options where to buy furniture online. Unfortunately, many online furniture stores come and go, and it is, therefore, essential to deal with a reputable company that has experience selling furniture online and has the resources to safely deliver throughout the United States. <\/span><\/p>\r\n

Home Gallery Stores is credited with pioneering the concept of selling furniture on the internet since 1999 and today is one of the largest online furniture stores. Many online furniture stores try to cut corners and save money by delivering your furniture with non-qualified delivery companies. In many instances, they will deliver your furniture with a regular freight truck and it will be the customer’s responsibility to unload the truck, bring the furniture into your home, unpack it and set it all up. <\/span><\/p>\r\n

For most people this is not an enjoyable experience, especially if you’ve ordered some heavy items. In addition to this, the damage rate is quite high, as the carriers that deliver the furniture are not special furniture transportation companies. However, with Home Gallery Stores most orders will ship with a professional furniture delivery company. <\/span><\/p>\r\n

We will schedule an appointment prior to delivering your furniture and at the time of delivery a two person delivery team will unload the furniture off the truck, bring it into your home, unpack it and set it up for you in your room of choice. We are truly confident that we are the best in the business and offer our customers the best value and service available. <\/span><\/p>\r\n

Still not sure? Call us!<\/span><\/p>\r\n

How much is shipping?<\/span><\/p>\r\n

Shipping is 100% FREE ANYWHERE in the continental United States AND most items include in-home setup at no additional charge.<\/span><\/p>\r\n

Where do you ship to?<\/span><\/p>\r\n

We currently ship free of charge, throughout the continental United States. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout. International customers can arrange freight forwarders and we will ship the order to their US-based freight forwarder free of charge.<\/span><\/p>\r\n

Why are your prices so cheap?<\/span><\/p>\r\n

 We have pioneered selling furniture online since 1999, and today we are one of the largest online furniture companies. Quite simply, because we move such high volume and are an extremely efficient company with multiple distribution centers across the US, we are able to pass on our savings to our customers.<\/span><\/p>\r\n

Where do you ship to?<\/span><\/p>\r\n

We currently ship throughout the Continental United States. We do not ship to Canada or Mexico. International customers can arrange freight forwarders and we will ship the order to their US-based freight forwarder free of charge. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout.<\/span><\/p>\r\n

Are there any delivery charges?<\/span><\/p>\r\n

Shipping is always free to the 48 continental United States. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout. The price you see listed on our website is the final price you pay. There are no hidden costs or additional fees! Certain rural areas, and areas inaccessible by our delivery trucks that require other delivery methods, for example, renting a smaller truck to make the delivery, or if a delivery needed to go to an island that only can be accessed by boat, will require extra fees. Shipping to Hawaii, Alaska and Puerto Rico is available for an additional charge, which is determined at checkout.<\/span><\/p>\r\n

How would my order ship?<\/span><\/p>\r\n

Larger Items:<\/span> The majority of furniture offered on our website fall into this category, and always ship with Free Delivery & Assembly! Our trained furniture-delivery specialists will deliver your furniture, unpack it, and assemble it in your room of choice for absolutely no extra charge!<\/span><\/p>\r\n

Smaller Items: <\/span>Small items are classified as a nightstand, lamp or similar items, which will ship via UPS or FedEx. The order will be delivered and brought to your front door (or building entrance).<\/span><\/p>\r\n

Questions if your purchase qualifies? Call us (804) 249-4444 or<\/span> open a customer support ticket here<\/span><\/a>.<\/span><\/p>\r\n

How long will it take to receive my order?<\/span><\/p>\r\n

In-Stock items usually ship within 5 to 7 business days. Arrival time is generally 1 to 4 weeks, depending on what you ordered and where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. Home Gallery Stores understands the importance of keeping our customers informed and up to date on their order status. We will provide you with periodic updates via phone and email.<\/span><\/p>\r\n

How long will it take to receive my order?<\/span><\/p>\r\n

In-Stock items usually ship within 5 to 7 business days. Arrival time is generally 1 to 4 weeks, depending on what you ordered and where the order is being delivered to. Since Inventory changes frequently we will provide an estimated ship date when you place your order. Home Gallery Stores understands the importance of keeping our customers informed and up to date on their order status. We will provide you with periodic updates via phone and email.<\/span><\/p>\r\n

Are the products you sell new?<\/span><\/p>\r\n

All of our products are new, undamaged, and never been used. Most of our products are in stock for fast shipment.<\/span><\/p>\r\n

When will I be billed for my order?<\/span><\/p>\r\n

If you are paying with a Debit\/ Credit Card during online checkout, there will be a temporary authorization hold on your card to make sure the funds are available. After several days, the funds might go back into your account, depending on how your bank handles temporary authorizations.<\/span><\/p>\r\n

Do you charge sales tax?<\/span><\/p>\r\n

We collect sales tax for orders shipping to the following states<\/span>: Alabama, Arizona, California, Connecticut, Iowa, Illinois, Indiana Kentucky, Louisiana, Maryland, Massachusetts, Mississippi, Minnesota, New Jersey, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, New York, Tennessee, Utah, Washington State, & Wisconsin residents; however, you may be responsible for reporting your purchase and paying sales tax directly to your state.<\/span><\/p>\r\n

Can you ship to an APO\/FPO address?<\/span><\/p>\r\n

Unfortunately, we do not ship to APO and FPO addresses at this time.<\/span><\/p>\r\n

Do I receive a delivery confirmation?<\/span><\/p>\r\n

We send tracking numbers through our automated e-mail system. This will allow you to track your furniture to your door. For larger items that ship via truck, you will receive a phone call to work out shipping details.<\/span><\/p>\r\n

What if my order arrives damaged?<\/span><\/p>\r\n

Our furniture specialists are fully trained to offer any assistance to help you in the rare event that an item arrives damaged. We inspect orders prior to delivering them to our customers to make certain that items are in perfect condition. Additionally, our excellent packaging and shipping experience reduces the chances of damage occurring. However, we are in the furniture business and unfortunately damage can happen from time to time. In the event of an item arriving damaged, please save the original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Depending on the issue we will arrange for a full replacement, or replacement parts, to be rushed out as quickly as possible to the customer. We will take the quickest route to remedy the situation. In the event a replacement is delivered to you before the original shipment is returned, you are responsible for cooperating with the return of the original item. Failure to return the damaged item will cause us to charge your credit card for the non-returned item. In certain instances pictures will be required to review so we may determine if it is a manufacturing defect or something related to how the furniture was transported. If there is a partial damage or shortage to an order, accept the good items and list damages and\/or shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send a replacement, or the necessary parts, to correct the problem at our expense. If customer does not allow Home Gallery Stores to send a replacement and would rather cancel the order then let us remedy the problem, customer will be required to pay a 15% restocking fee and shipping charges. We are not responsible for any damages not reported within 24 hours of arrival. Customer agrees to allow Home Gallery Stores, the manufacturer, and\/or our shipping agents the opportunity to remedy the damage or defect issue. Customer agrees to accept the remedy selected by Home Gallery Stores, the manufacturer or the Home Gallery Stores shipping agent. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a full unit replacement, all at no cost to the customer. If only a portion of your shipment is damaged and you refuse to allow Home Gallery Stores, the manufacturer or Home Gallery Stores's shipping agent the opportunity to remedy the situation, then please note you do have the option to return the entire order and you will be refunded the purchase less a 15% restocking fee and round trip shipping fees. Home Gallery Stores will not be held responsible for any in-home floors, walls or any other damages caused by our delivery agents.<\/span><\/p>\r\n

What is your return policy?<\/span><\/p>\r\n

Customer satisfaction is our top priority. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Special orders where custom fabrics or colors are selected are non-refundable. Mattresses, Foundations, Bedding, Linens, and Cordless Power Packs are not returnable. To return items for an exchange, or refund, please contact us via <\/span>email <\/span><\/a>or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States; therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped with our "Free Shipping," we will charge our outbound shipping charges as the shipping charges are included in the price but the customer will still be charged the round trip shipping costs incurred by Home Gallery Stores. All returns are subject to a 15% restocking fee and must be started within 5 days of delivery. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable unless written exemption was provided by Home Gallery Stores. Your order will be refunded once Home Gallery Stores receives the returned merchandise. Always measure the space you plan on placing the furniture to make sure it will fit prior to making an order. For additional information on our return policy please see our terms and conditions page. <\/span><\/p>\r\n

What is your cancellation policy?<\/span><\/p>\r\n

If your order has already shipped from the manufacturer, any cancellation will be considered "returns". All items in a canceled order must be returned. No exceptions. Orders may be canceled within 24 hours of placement without incurring any restocking fees or delivery costs. To cancel an order, a customer must <\/span>email Home Gallery Stores<\/span><\/a>. <\/span><\/p>\r\n

Please send us a cancellation request via email.<\/span><\/a> Requests for cancellation are not complete until they are confirmed by HGS. <\/span>Submit a ticket here. <\/span><\/a><\/p>\r\n

Many items sold by Home Gallery Stores are ordered from our vendors once you place your order with us. A lot of behind the scenes work takes place as we process your order. We try to keep orders moving through the system as quickly as possible so that you can get your furniture in a timely manner. <\/span><\/p>\r\n

Once an order is assigned a trip, or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 15% restocking fee. Exceptions to this matter are exclusive discretion of Home Gallery Stores management. To cancel an order, customer must submit a written request via <\/span>email<\/span><\/a> with the word “Cancellation” in the subject line. To this matter, the buyer clearly understands that only Home Gallery Stores can manage written cancellation requests following previously described procedures made in a 24 hour period after order placement. <\/span><\/p>\r\n

Any cancellation of the order after this point will need to follow the Cancellation Policy procedure described. In the event that Home Gallery Stores management accepts the cancellation, the customer is obligated to a cancellation payment or restocking fee of 15% of the purchase price as well as any shipping fees that may apply. <\/span><\/p>\r\n

The Free Shipping offer is based on the customer keeping the order. Customers are required to pay the original and return shipping cost even if the order qualified for Free Shipping. All shipping charges are non-refundable.<\/span><\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Why should I order from Home Gallery Stores? Today, consumers have no shortage of options where to buy furniture online. Unfortunately, many online furniture stores come and go, and it is, therefore, essential to deal with a reputable company that has experience selling furniture online and has the resources to safely deliver throughout the United … <\/p>\n

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