Our Guarantee

Low Price Guarantee

Our ‘Low Price Guarantee’ states that if you find the same merchandise for a lower price within 30 days of your purchase, Home Gallery, Inc. will refund the difference between the two orders to you, as long as the order meets the following criteria:

    • Order must be for the exact same item(s) and model number(s)
    • Order must include the same delivery method and level of service
    • Order must be from an online-only retailer
    • Order must be from a Better Business Bureau accredited retailer
    • Order must be brand new, factory-direct
    • Order cannot be for a Clearance or Closeout item
    • Orders submitted for our ‘Low Price Guarantee’ must be verified via a written quote from the competing online retailer.

Satisfaction Guarantee

We are committed to customer satisfaction. In the unlikely event you are not satisfied with your purchase, we will take a return within 7 days of delivery. All returns are subject to a 15% restocking fee. Please contact cs@homegallerystores.com or use this link if you would like to return your order for any reason within 7 days of delivery.*

We guarantee to provide the exact model number you order to 100% of the manufacturer’s standards. If we send the wrong item, or it arrives with damage or defect, please refuse the wrong, damaged, or defective item at delivery and note the issue on the delivery paperwork. Once the incorrect, damaged or defective item returns to our warehouse, we will take the steps necessary to redeliver your order with the correct model, or we will restore or replace (at our discretion) the damaged or defective items at our expense.

We offer our Satisfaction Guarantee, Limited Warranty for Damage or Defect, and the Manufacturer Warranty. We give no additional warranties.

*Items sent via Ground Shipping will only be accepted in the original packaging. Bedding; Custom Upholstery; Made-to-Order Casegoods, Outdoor Furniture, and Upholstery; Mattresses; Clearance and Closeout items cannot be returned.