Delivery FAQs
All items ship free within the 48 contiguous United States. Shipping fees are additional to Alaska and Hawaii.
For direct Shipping items you will receive a tracking notification via email as soon as the order leaves the warehouse.
For White Glove Setup in room of choice, as the order arrives at the local warehouse (“Preparing For In-Home Delivery – step 3 above) the delivery company will call and email you to set up an appointment on a day that works for you.
Your order is important to us. We will do everything we can to get your order shipped as quickly as possible. There is no need for extra shipping or rush shipping fees. It is our duty to rush this out for you – as quickly as your delicate item can safely arrive.
Due to the size of our items, P.O. Box delivery is not available.
We deliver to the entire United States – as long as a large moving truck can arrive from the local warehouse without issue, we can deliver – with free delivery to your area. We cannot at this time deliver to islands, travel on ferries, or deliver to locations that we cannot get to without needing to transfer to a smaller vehicle or one that swims or flies. We stay within the border of the United States during all deliveries.
Generally, all items from the same manufacturer are delivered together. If you purchased the items as a set – we will keep the set together for one delivery. Items that ship directly might arrive at different times, so please check the tracking that you receive. If you order from different manufacturers, each order will receive a different Shipment which you will receive email notifications on. If you would like for the order to be split or are wondering if specific items are holding up the shipping time frame, please contact us here.
To avoid delivery day disappointments, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles – is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Because of our commitment to providing you with outstanding customer service, as safely and efficiently as possible, delivery personnel are unable to hoist furniture or carry furniture up more than 3 flights of stairs. An elevator must be available for deliveries to the 4th floor and above.
In preparation for your delivery, remove pictures, accessories, etc. from the walls to prevent damage. Also, ensure that the area where you would like your furniture placed is free and clear of any items that may obstruct the passageway. Please secure your pets, furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units.
Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.
At the time of your order we run a temporary hold on the card, which seems like a pending charge, which then disappears. We do not bill the card until the order is ready to ship from the manufacturer’s warehouse
We guarantee orders to arrive in new condition, undamaged. If there is damage upon arrival, please reach out to our friendly care department for assistance.
Please submit a ticket for order changes. We will respond within 1 business days.
As long as the order has not shipped from the manufacturer, you can cancel with no fees. Please note – there can be a 1-2 business day shipping time where orders are preparing to ship, and we cannot cancel the order, even though we have not yet updated the order as shipped. If you need to cancel or make changes, please submit a ticket
For Direct Shipment orders you will receive tracking, please track it to see delivery schedules. For White Glove Deliveries, you will receive an email and call to schedule once the order arrives at the local delivery warehouse.
For Direct Shipment you will need to track them and based on the type of shipment, if an appointment is set, you will need to be home. For White Glove deliveries someone needs to be home to accept the furniture and sign for it.